Cancellations must be made through the online booking system at least 48 hours prior to the scheduled booking time.

Any cancellation request made less than 48 hours before the booking will not be eligible for a refund or wallet credit.

If the cancellation is made within the allowed period (48 hours or more before the booking time), the full amount will be transferred to the user's wallet as a credit balance that can be used for future bookings.

The wallet credit can be used for any future bookings within sports facilities.

Wallet credit is non-refundable in cash and non-transferable to others.

The credit must be used within 3 months from the date of cancellation; otherwise, it will be forfeited.

All cancellations or modifications must be done only through the online booking system.

In case the booking is canceled by Boulevard Management due to force majeure (e.g., weather conditions, or organizing company events), the full amount will be credited to the wallet regardless of the notice period.

No-shows without prior cancellation will be considered as a completed booking and will not be refunded or credited.